The story
Not every project starts with a blank slate. This Nottingham home already had a smart system, but it was over ten years old. It had done its job for a long time, then been left to age, and the company that installed it had long since stopped paying it any attention.
The owners wanted it brought back to life. We hear this often enough that we built a dedicated team for exactly this situation: homeowners living with a system that nobody is looking after any more.
Location
Nottingham
Property
Private residence
Pillar
Live, Play
Platform
Control4, with Lutron lighting
Scope
4K video distribution, Control4 processor upgrade, Lutron lighting upgrade, integrated heating, new media room (85" TV, Dolby Atmos), plant room and rack tidy
On site
8 weeks
Aftercare
TrustPack care plan
The Process
We started with a full day in the house, going through the system room by room, documenting every fault and working out what needed replacing, upgrading or adding. That became a clear bill of materials, so the owners knew exactly what the work involved, and what it would cost, before we lifted a tool.
The Solution
Over eight weeks we brought the whole system up to date.
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Video distribution moved to 4K over the network, replacing the old HD setup
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TVs upgraded to 4K throughout
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Control4 processors replaced with current models
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Lutron lighting upgraded
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Heating brought into the system
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Plant room and racks tidied and properly lit
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A new media room added, with an 85" TV and Dolby Atmos surround sound
As certified Control4 and Lutron integrators, we modernised the system the homeowners already had rather than ripping it out and starting again, which kept the work focused and the cost sensible.
The Result
A home that feels current again, running reliably on modern hardware, with a dedicated media room it never had before.
The real difference is what happens next. Through TrustPack, the system is kept updated and supported by our own team, so it cannot quietly drift back into neglect. The owners will not be left chasing a company that has stopped answering, which is the exact problem they came to us with in the first place.
"We discovered the system we had inherited was unsafe. Trusted Technology made it right within days and have looked after us ever since. We trust them completely now."
